Highly motivated Information Technology professional leveraging a unique blend of graphic design expertise, digital operations management, and exceptional customer service to drive efficiency and enhance user experience. Proven ability to deliver impactful creative solutions, streamline virtual payment processes, and cultivate strong client relationships, consistently adapting to dynamic environments while maintaining precision and professionalism.
ICT SUPPORT OFFICER (NYSC)
Lagos, Lagos State, Nigeria
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Summary
Currently serving as an ICT Support Officer at MIST, providing essential technical assistance and facilitating digital transformation initiatives for ministry staff.
Highlights
Streamlined onboarding processes for new staff onto diverse digital platforms and systems, enhancing initial productivity and user adoption.
Delivered comprehensive ICT support and technical assistance to ministry staff, ensuring seamless operation of critical systems and minimizing downtime.
Contributed to e-governance and digital workflow activities, improving operational efficiency and supporting the ministry's digital transformation agenda.
GRAPHIC DESIGNER (REMOTE)
Lagos, Lagos State, Nigeria
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Summary
Currently working remotely as a Graphic Designer for Tyche, developing compelling visual content and contributing to brand identity across online platforms.
Highlights
Designed a diverse range of digital creatives, branding materials, and visual content for online platforms, enhancing brand presence and user engagement.
Collaborated effectively with remote teams to ensure timely delivery of design projects, consistently meeting tight deadlines and client expectations.
Contributed to the consistent development and execution of brand identity, strengthening visual coherence and recognition across all digital assets.
TELESALES AGENT
Lagos, Lagos State, Nigeria
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Summary
Served as a Telesales Agent at Newedge Finance, providing critical virtual payment and transaction support to customers while maintaining accurate records.
Highlights
Assisted a high volume of customers with virtual payment verification and transaction support, ensuring smooth financial operations and service delivery.
Validated payments meticulously using internal systems, maintaining 100% accuracy in financial records and reconciliation processes.
Provided timely and effective customer support, efficiently resolving payment-related issues and enhancing overall customer satisfaction.
COLLECTION OFFICER
Lagos, Lagos State, Nigeria
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Summary
Managed collections and supported payment verification processes as a Collection Officer at Newedge Finance, ensuring accurate financial transactions and client support.
Highlights
Assisted customers with virtual payment verification and transaction support, facilitating timely debt recovery and efficient payment processing.
Validated payments using internal systems to ensure accurate records, contributing to precise financial reporting and reduced discrepancies.
Provided responsive customer support to efficiently resolve payment-related issues, maintaining positive client relationships and fostering trust.
COMPUTER OPERATOR
Ogun, Ogun State, Nigeria
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Summary
Operated as a Computer Operator at Statman Global, responsible for data management, document preparation, and system operations.
Highlights
Managed efficient data entry, document preparation, and system operations, ensuring smooth workflow and operational continuity.
Maintained stringent accuracy and confidentiality of sensitive records, upholding data integrity and compliance standards across all tasks.
CUSTOMER SERVICE REPRESENTATIVE
Ogun, Ogun State, Nigeria
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Summary
Served as a Customer Service Representative at Brimon Century, managing client records and educating customers on financial products and policies.
Highlights
Efficiently managed comprehensive loan documentation and client records, ensuring data accuracy and regulatory compliance.
Educated clients thoroughly on complex loan processes, repayment structures, and policies, enhancing understanding and trust in financial products.
Cultivated and maintained professional customer relationships, directly contributing to business growth and client retention over a 6-month period.
MARKETER
Lagos, Lagos State, Nigeria
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Summary
Contributed to OPay as a Marketer, supporting operational tasks and maintaining data integrity within marketing initiatives.
Highlights
Supported marketing operations through precise data entry and document preparation, ensuring accurate campaign records and administrative efficiency.
Maintained the accuracy and confidentiality of critical marketing records and system operations, safeguarding sensitive information.
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B.Sc.
Information Technology
Grade: Second-Class
Issued By
U-INPIRE
Issued By
Alison (CPD Certified)
Issued By
Lagos State Youth Upskill Program
Issued By
Faculty of CIS, University of Ilorin
Photoshop, Illustrator, Canva, Branding, Logo Design, Product Design, Digital Creatives, Visual Content.
Figma, Adobe XD.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
ICT Support, User Assistance, Digital Platforms, System Operations, E-governance, Digital Workflow.
Virtual Payment Verification, Transaction Support, Payment Resolution, Client Relationship Management, Loan Documentation, Client Education.
Data Entry, Document Preparation, Accurate Records, Confidentiality.
Remote Collaboration, Deadline Management.
Graphic Design, Digital Upskill.
Data Entry, AI, Gadget Repair.
Available Upon Request
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Summary
Designed and implemented a comprehensive website aimed at facilitating waste management and recycling initiatives within Kwara State as an undergraduate project.